Property archivist enabled customer service

ABSTRACT

Methods, systems, and apparatuses may be used to create a property archivist that can enable automated customer service, in which an electronic inventory may be automatically generated and used to assist in resolving customer service needs. In an example, an apparatus may include a processor and a memory coupled with the processor that effectuates operations. The operations may include detecting a product; based on the detection, adding the product to a property archive, wherein the property archive comprises a profile for plurality of products at a location; obtaining an indication of a problem with the product; based on the detected problem, initiating a service request for the product; automatically diagnosing the problem to determine a resolution; and based on the determined resolution, automatically purchasing a part of the product and shipping the part for the product to a location of the product.

CROSS REFERENCE TO RELATED APPLICATIONS

This application is a continuation of, and claims priority to, U.S.patent application Ser. No. 16/712,086, filed Dec. 12, 2019, pending.All sections of the aforementioned application are incorporated hereinby reference in their entirety.

BACKGROUND

In a world of ever increasing smart devices and smarter technologies,the internet of things (IoT) proposes that everyday objects and devices(e.g., light bulbs, washing machines and cameras) are to have aninternet connection, where these objects are enabled to send or receivedata to and from other devices, thus forming a larger network ofconnected things (e.g., objects or devices). The IoT promises smarterhomes and work environments where all the objects are seamlesslyconnected and controlled for easier and more convenient operation.

This disclosure is directed to addressing issues in the existingtechnology. This background information is provided to revealinformation believed by the applicant to be of possible relevance. Noadmission is necessarily intended, nor should be construed, that any ofthe preceding information constitutes prior art.

SUMMARY

Disclosed herein are methods, systems, and apparatuses for a propertyarchivist that may enable automated customer service. For example, thedisclosed subject matter may enable the servicing of products that acustomer has at a location, such as a home or office. An electronicinventory may be automatically generated and used to assist in resolvingcustomer service needs.

In an example, an apparatus may include a processor and a memory coupledwith the processor that effectuates operations. The operations mayinclude detecting a product; based on the detecting of the product,adding the product to a property archive, wherein the property archivecomprises a profile for plurality of products at a location; obtainingan indication of a negative threshold alert status with the product;based on the indication of the negative threshold alert status, sendinga service request associated with the product; based on the servicerequest, determining the negative threshold alert status with theproduct and a resolution of the negative threshold alert status with theproduct; and based on the determined resolution, purchasing a part forthe product and shipping the part for the product to a location of theproduct.

This Summary is provided to introduce a selection of concepts in asimplified form that are further described below in the DetailedDescription. This Summary is not intended to identify key features oressential features of the claimed subject matter, nor is it intended tobe used to limit the scope of the claimed subject matter. Furthermore,the claimed subject matter is not limited to limitations that solve anyor all disadvantages noted in any part of this disclosure.

BRIEF DESCRIPTION OF THE DRAWINGS

Reference will now be made to the accompanying drawings, which are notnecessarily drawn to scale.

FIG. 1 illustrates an exemplary system associated with propertyarchivist enabled customer service.

FIG. 2 illustrates an exemplary method associated with propertyarchivist enabled customer service.

FIG. 3 illustrates a schematic of an exemplary network device.

FIG. 4 illustrates an exemplary communication system that provideswireless telecommunication services over wireless communicationnetworks.

DETAILED DESCRIPTION

Disclosed herein are methods, systems, and apparatuses for a propertyarchivist that may enable automated customer service. For example, thedisclosed subject matter may enable the servicing of products that acustomer has at a location, such as a home or office. An electronicinventory may be automatically generated and used to assist in resolvingcustomer service needs.

FIG. 1 illustrates an exemplary system associated with propertyarchivist enabled customer service. System 100 may include multipleproducts (also referred herein as objects), such as mobile device 101,AC unit 111, office chair 112, printer 113, appliance 114, sensor 115,or server 102 that may be communicatively connected with each other,using wireless, wireline, or network 104. Server 102 may manage theproperty at a domain (which may include a location), such as home 110.The domain may be associated with a user, a location, or combination.For example, there may be multiple users in home 110 and thereforemultiple property archives at the same location. Location may benarrowed to parts of a location, such as home-kitchen or home-garage.Domain may be narrowed as well to home-garage-Sarah or home-garage-Jim.

With continued reference to FIG. 1, server 102 may also becommunicatively connected with server 103. Server 103 may be used tomanage customer service issues and be located remotely. It iscontemplated herein that the functions of server 102 and server 103 maybe combined into one device or distributed over multiple devices. Mobiledevice 101 may include, wireless devices, such as satellitecommunication systems, portable digital assistants (PDAs), laptopcomputers, tablet devices, smart phones, smart watches, smart speakers,automobiles (e.g., autonomous vehicles), augmented reality devices,virtual reality devices, virtual assistants, or the like. Appliance 114may include ranges, wall ovens, refrigerators, dishwashers, washingmachines, dryers, smart bulbs, or coffee makers. Sensor 115 may includean environmental sensor, acoustic sensor, sound sensor, vibrationsensor, fluid sensor, optical sensor, position sensor (e.g.,accelerometer or gyroscope), speed sensor, chemical sensor, pressuresensor, camera, or the like. Sensor 115 may be substantially integratedinto an object (e.g., appliance 114 or printer 113) or may be astand-alone device.

FIG. 2 illustrates an exemplary method associated with propertyarchivist enabled customer service. Appliance 114 may be introduced to aphysical environment, such as the home 110. At step 121, appliance 114may be detected. For example, appliance 114 may be a refrigerator.Appliance 114 may be equipped with the following: an electronic tag thatincludes a power source such as a battery, a datastore containingproduct information, or wireless connection capability for a local areanetwork (LAN) or personal area network (PAN), such as Wi-Fi or Bluetoothnetwork. The tag may be attached to appliance 114 itself or packaging ofappliance 114. Products may include non-electronic centric items, suchas office chair 112. In an example, appliance 114 may be detected afterpowering on based on a tag (e.g., beacon) within appliance 114. Thecapabilities of the tag may be embedded within a product itself if theproduct is electronic in nature, such as a television, HVAC compressor,or a refrigerator. In another example, appliance 114 may include a code(e.g., barcode or QR code) of the tag that may be read by an externaldevice (e.g., camera or barcode reader).

At step 122, based on the detection of step 121, appliance 114 may beadded to a property archive of server 102. The property archive ofserver 102 may already include profiles of printer 113, office chair112, or AC unit 111. A property archive may include information as shownin Table 1 or the like. For example, the property archive not only willprovide an indication of products within a domain (e.g., a location—home110), but also detailed product information (as provided in more detailbelow), usage information over a period, and alert status (e.g., aproblem that is affecting the operation or use of appliance 114).

TABLE 1 Product Refrigerator Printer Office Chair Product Domain -Domain - Domain - Information 1 Home Home Home Usage In Use Now LastUse: 2:55 Last Use: 3:22 Information 1 PM PM Alert Status 1 OptimalAverage Needs Attention (service requested)

With continued reference to FIG. 2 and step 122, when appliance 114 isbrought within proximity (e.g., about 100 feet or less) of wirelessrouter 116, sensor 115, mobile device 101, or beacon, the tag ofappliance 114 may be detected. A message may be sent from wirelessrouter 116, sensor 115, mobile device 101 to a property archivistapplication that may be operating on server 103 or elsewhere over anetwork (e.g., mobile device 101). The message sent to server 102 mayinclude product information received from the product tag, which may beused to create a profile for appliance 114. The product information mayinclude data such as the product name, product number, serial number,manufacture data, warranty expiration date, price paid, product photo,manufacturer name, seller name, date of manufacture, date of first usein service at any location, date of first use of service at a particularlocation, initial geographical coordinate position, position in oraround a facility (e.g., home or business facility), general time ofuse, time of use in different modes (e.g., color cycle or whites cyclefor a washer), features, or other data. The product information may befrom a remote server, such as server 105. Server 105 may be associatedwith an online seller of products. In an example scenario, appliance 114may be purchased from an online seller, product information may bepre-downloaded to server 102 (e.g., before appliance 114 arrives at home110), a profile may be created for appliance 114, and there may berelatively simple activation of the already created profile afterappliance 114 is detected at home 110.

With continued reference to FIG. 2 and step 122, a message may be shownon mobile device 101 that informs (or requests) of the addition ofappliance 114 to the property archive of server 102. Again, it iscontemplated that mobile device 101 may house its own property archive.For instance, mobile device 101 may be a smart speaker that speaks tothe user: “I found a new refrigerator—would you like me to add it toyour property archive?” Alternatively (or in addition to), the promptmay be via a visual display on mobile device 101. A user may need toaccept the data for appliance 114, or appliance 114 may be addedautomatically based on predetermined parameters, such as time, date,location (e.g., inside versus outside home 110), tag matching codeprovided by online seller, type of product, or other settings set byuser or online seller. When the data for appliance 114 is added to theproperty archive, there may be an indication of the time and date added.

Once data is stored in the product archive, a product registration maybe initiated with an online seller or with the product manufacturer,including customer information that is also stored in the propertyarchive.

At step 123, a negative threshold alert status with appliance 114 may bedetected. As shown in Table 1, each product may be assigned a status.The status may include different levels such as optimal (e.g., noassistance needed), average (e.g., acceptable and no immediateassistance needed), or needs attention (e.g., immediate assistanceneeded), among other statuses. A threshold alert may be associated withsub-optimal operation or significant aesthetic issues. In an example,appliance 114 (e.g., an HVAC system or refrigerator) may detect a lowlevel of operating efficiency, run a self-diagnosis, and determine thata part is faulty. In another example, sensor 115 (e.g., a camera) maydetect, based on object recognition, that appliance 114 has a handlemissing, a door missing, or some other anomaly. The anomaly may be basedon comparing a photo (or previous camera video capture) of appliance 114and a current camera capture (sensor 115) of appliance 114. Sensor 115may report motion or noise. Sensor 115 may be a camera that detectsmotion, noise, interactions, or the like. The use of a camera may behelpful when appliance 114 is not communicatively connected with anetwork, but sensor 115 has the ability to provide some or all of theinformation that should be provided to server 102 or other apparatuses.Alternatively, a virtual assistant (or camera) may overhear a personspeak “the refrigerator is running hot,” which may be proof of anegative threshold alert status or may cause a diagnostic to be run todetermine if there is a problem with appliance 114.

At step 124, based on the negative threshold alert status of step 123,initiating a service request for the product. The service request may bea request for server 103 to diagnose the cause of the negative thresholdalert status. This request may go to server 103, which may review theproperty archive to retrieve a customer service address associated withappliance 114. For instance, server 103 may be a customer service serverdedicated to appliance 114 (e.g., online seller or brand owner ofappliance 114). Server 102 or mobile device 101 may send the request toserver 103.

At step 125, based on the request of step 124, server 103 mayautomatically diagnose the negative threshold alert status. And based onthe diagnosis, a secondary product may be automatically purchased byserver 103 to resolve the negative threshold alert. Server 103 mayinitiate a remote diagnostics session based on information fromappliance 114, server 102, or sensor 115, among other objects of home110. The diagnosis may be sent to a display of mobile device 101 or adisplay associated with a customer service representative forresolution. Resolution may include software changes to appliance 114,part replacement of appliance 114, replacement of appliance 114, orre-configuration of appliance 114, among other things. Based on thediagnosis and user profile associated with the location, user of mobiledevice 101, or appliance 114, server 103 (or appliance 114, server 102,or mobile device 101) may initiate the purchase of a replacement part.In a case such as this where there is an automatic purchase of an itemby an apparatus (e.g., server 103), the apparatus should be assigned“purchasing authority,” which may be by the user of mobile device 101,an online seller, or some other authority. This authorization may bestored as data for appliance 114 in its property archive entry (e.g.,profile). This purchasing authority may be set when appliance 114 isintroduced to home 110. For instance, when appliance 114 is introduced,the user may authorize appliance 114 (or other apparatuses) to orderparts for appliance 114 or a replacement product. The parts, forexample, may include ink cartridges, filters, wheels, coolant, or paper,among other parts.

The property archive is disclosed in more detail below. The propertyarchive data may be stored such that some of the data ispublicly-accessible by trusted 3rd parties. These may be parties thatassist with the resolution of the customer service need. The trusted 3rdparty may access the public property archive data to determine ifreplacement parts are needed, for example. An end user or online sellermay also choose to make this public property archive data accessible toadvertisers in exchange for some value (e.g., discount on service orother monetary value) to the user.

From time to time, it may be necessary for the property archive to beaudited to ensure that is has an accurate listing of products. This maybe used to detect items that need to be added or deleted from theproperty archive. Audits may be self-initiated by server 102, server103, or mobile device 101 based on a parameter, such as a request byuser of mobile device 101, a time, a date, a number of detected within aperiod, a number of added or deleted products from the property archive,proximity of the same type of device at a location within home 110, or achange of location of a threshold number of products, among otherthings. For the audit, a property archive application may send a pingmessage to each of the items in its archive (e.g., property archive forhome 110). The audit may be managed based on information from a routeror other apparatus. Server 102 may obtain information from multipleproducts or objects (e.g., router 116). In an example, router 116 mayalso have knowledge of other products that are connected to a network ofhome 110, but are not in the property archive. The results of the auditmay be presented to a display associated with mobile device 101, server102, server 103, or the like. The results may provide suggestedcorrections or alterations to appliance 114 or other products in home110.

Objects that are contemplated and not shown may include shoes, clothing,dishware, furniture, or the like. It is contemplated that objects may beembedded with a sensor or code (e.g., QR code) that may be sensed by adevice. It is contemplated that similar to facial recognition, video,audio, or photo recognition of a product may be used to identify productinformation or diagnose issues, as disclosed herein.

FIG. 3 is a block diagram of network device 300 that may be connected toor comprise a component of system 100 of FIG. 1. Network device 300 maycomprise hardware or a combination of hardware and software. Thefunctionality to facilitate telecommunications via a telecommunicationsnetwork may reside in one or combination of network devices 300. Networkdevice 300 depicted in FIG. 3 may represent or perform functionality ofan appropriate network device 300, or combination of network devices300, such as, for example, a component or various components of acellular broadcast system wireless network, a processor, a server, agateway, a node, a mobile switching center (MSC), a short messageservice center (SMSC), an automatic location function server (ALFS), agateway mobile location center (GMLC), a radio access network (RAN), aserving mobile location center (SMLC), or the like, or any appropriatecombination thereof. It is emphasized that the block diagram depicted inFIG. 3 is exemplary and not intended to imply a limitation to a specificimplementation or configuration. Thus, network device 300 may beimplemented in a single device or multiple devices (e.g., single serveror multiple servers, single gateway or multiple gateways, singlecontroller or multiple controllers). Multiple network entities may bedistributed or centrally located. Multiple network entities maycommunicate wirelessly, via hard wire, or any appropriate combinationthereof.

Network device 300 may comprise a processor 302 and a memory 304 coupledto processor 302. Memory 304 may contain executable instructions that,when executed by processor 302, cause processor 302 to effectuateoperations associated with mapping wireless signal strength. As evidentfrom the description herein, network device 300 is not to be construedas software per se.

In addition to processor 302 and memory 304, network device 300 mayinclude an input/output system 306. Processor 302, memory 304, andinput/output system 306 may be coupled together (coupling not shown inFIG. 3) to allow communications between them. Each portion of networkdevice 300 may comprise circuitry for performing functions associatedwith each respective portion. Thus, each portion may comprise hardware,or a combination of hardware and software. Accordingly, each portion ofnetwork device 300 is not to be construed as software per se.Input/output system 306 may be capable of receiving or providinginformation from or to a communications device or other network entitiesconfigured for telecommunications. For example, input/output system 306may include a wireless communications (e.g., 3G/4G/GPS) card.Input/output system 306 may be capable of receiving or sending videoinformation, audio information, control information, image information,data, or any combination thereof. Input/output system 306 may be capableof transferring information with network device 300. In variousconfigurations, input/output system 306 may receive or provideinformation via any appropriate means, such as, for example, opticalmeans (e.g., infrared), electromagnetic means (e.g., RF, Wi-Fi,Bluetooth®, ZigBee®), acoustic means (e.g., speaker, microphone,ultrasonic receiver, ultrasonic transmitter), or a combination thereof.In an example configuration, input/output system 306 may comprise aWi-Fi finder, a two-way GPS chipset or equivalent, or the like, or acombination thereof.

Input/output system 306 of network device 300 also may contain acommunication connection 308 that allows network device 300 tocommunicate with other devices, network entities, or the like.Communication connection 308 may comprise communication media.Communication media typically embody computer-readable instructions,data structures, program modules or other data in a modulated datasignal such as a carrier wave or other transport mechanism and includesany information delivery media. By way of example, and not limitation,communication media may include wired media such as a wired network ordirect-wired connection, or wireless media such as acoustic, RF,infrared, or other wireless media. The term computer-readable media asused herein includes both storage media and communication media.Input/output system 306 also may include an input device 310 such askeyboard, mouse, pen, voice input device, or touch input device.Input/output system 306 may also include an output device 312, such as adisplay, speakers, or a printer.

Processor 302 may be capable of performing functions associated withtelecommunications, such as functions for processing broadcast messages,as described herein. For example, processor 302 may be capable of, inconjunction with any other portion of network device 300, determining atype of broadcast message and acting according to the broadcast messagetype or content, as described herein.

Memory 304 of network device 300 may comprise a storage medium having aconcrete, tangible, physical structure. As is known, a signal does nothave a concrete, tangible, physical structure. Memory 304, as well asany computer-readable storage medium described herein, is not to beconstrued as a signal. Memory 304, as well as any computer-readablestorage medium described herein, is not to be construed as a transientsignal. Memory 304, as well as any computer-readable storage mediumdescribed herein, is not to be construed as a propagating signal. Memory304, as well as any computer-readable storage medium described herein,is to be construed as an article of manufacture.

Memory 304 may store any information utilized in conjunction withtelecommunications. Depending upon the exact configuration or type ofprocessor, memory 304 may include a volatile storage 314 (such as sometypes of RAM), a nonvolatile storage 316 (such as ROM, flash memory), ora combination thereof. Memory 304 may include additional storage (e.g.,a removable storage 318 or a non-removable storage 320) including, forexample, tape, flash memory, smart cards, CD-ROM, DVD, or other opticalstorage, magnetic cassettes, magnetic tape, magnetic disk storage orother magnetic storage devices, USB-compatible memory, or any othermedium that can be used to store information and that can be accessed bynetwork device 300. Memory 304 may comprise executable instructionsthat, when executed by processor 302, cause processor 302 to effectuateoperations to map signal strengths in an area of interest.

FIG. 4 depicts an exemplary diagrammatic representation of a machine inthe form of a computer system 500 within which a set of instructions,when executed, may cause the machine to perform any one or more of themethods described herein with regard to property archivist enabledcustomer service. One or more instances of the machine can operate, forexample, as processor 302, mobile device 101, server 102, server 103,appliance 114, printer 113, server 105, and other apparatuses of FIG. 1.In some embodiments, the machine may be connected (e.g., using a network502) to other machines. In a networked deployment, the machine mayoperate in the capacity of a server or a client user machine in aserver-client user network environment, or as a peer machine in apeer-to-peer (or distributed) network environment.

The machine may comprise a server computer, a client user computer, apersonal computer (PC), a tablet, a smart phone, a laptop computer, adesktop computer, a control system, a network router, switch or bridge,or any machine capable of executing a set of instructions (sequential orotherwise) that specify actions to be taken by that machine. It will beunderstood that a communication device of the subject disclosureincludes broadly any electronic device that provides voice, video ordata communication. Further, while a single machine is illustrated, theterm “machine” shall also be taken to include any collection of machinesthat individually or jointly execute a set (or multiple sets) ofinstructions to perform any one or more of the methods discussed herein.

Computer system 500 may include a controller or processor 504 (e.g., acentral processing unit (CPU)), a graphics processing unit (GPU, orboth), a main memory 506 and a static memory 508, which communicate witheach other via a bus 510. The computer system 500 may further include adisplay unit 512 (e.g., a liquid crystal display (LCD), a flat panel, ora solid state display). Computer system 500 may include an input device514 (e.g., a keyboard), a cursor control device 516 (e.g., a mouse), adisk drive unit 518, a signal generation device 520 (e.g., a speaker orremote control) and a network interface device 522. In distributedenvironments, the embodiments described in the subject disclosure can beadapted to utilize multiple display units 512 controlled by two or morecomputer systems 500. In this configuration, presentations described bythe subject disclosure may in part be shown in a first of display units512, while the remaining portion is presented in a second of displayunits 512.

The disk drive unit 518 may include a tangible computer-readable storagemedium 524 on which is stored one or more sets of instructions (e.g.,software 526) embodying any one or more of the methods or functionsdescribed herein, including those methods illustrated above.Instructions or software 526 may also reside, completely or at leastpartially, within main memory 506, static memory 508, or withinprocessor 504 during execution thereof by the computer system 500. Mainmemory 506 and processor 504 also may constitute tangiblecomputer-readable storage media.

For the subject matter described herein, a telecommunications system mayutilize a software defined network (SDN). A SDN may help provide awireless management and control framework that enables common wirelessmanagement and control, such as mobility management, radio resourcemanagement, QoS, load balancing, etc., across many wirelesstechnologies, e.g. LTE, Wi-Fi, and future 5G access technologies;decoupling the mobility control from data planes to let them evolve andscale independently; reducing network state maintained in the networkbased on user equipment types to reduce network cost and allow massivescale; shortening cycle time and improving network upgradability;flexibility in creating end-to-end services based on types of userequipment and applications, thus improve customer experience; orimproving user equipment power efficiency and battery life—especiallyfor simple M2M devices—through enhanced wireless management.

While examples of a telecommunications system in which propertyarchivist enabled customer service can be processed and managed havebeen described in connection with various computing devices/processors,the underlying concepts may be applied to any computing device,processor, or system capable of facilitating a telecommunicationssystem. The various techniques described herein may be implemented inconnection with hardware or software or, where appropriate, with acombination of both. Thus, the methods and devices may take the form ofprogram code (i.e., instructions) embodied in concrete, tangible,storage media having a concrete, tangible, physical structure. Examplesof tangible storage media include floppy diskettes, CD-ROMs, DVDs, harddrives, or any other tangible machine-readable storage medium(computer-readable storage medium). Thus, a computer-readable storagemedium is not a signal. A computer-readable storage medium is not atransient signal. Further, a computer- readable storage medium is not apropagating signal. A computer-readable storage medium as describedherein is an article of manufacture. When the program code is loadedinto and executed by a machine, such as a computer, the machine becomesa device for telecommunications. In the case of program code executionon programmable computers, the computing device will generally include aprocessor, a storage medium readable by the processor (includingvolatile or nonvolatile memory or storage elements), at least one inputdevice, and at least one output device. The program(s) can beimplemented in assembly or machine language, if desired. The languagecan be a compiled or interpreted language, and may be combined withhardware implementations.

The methods and devices associated with a telecommunications system asdescribed herein also may be practiced via communications embodied inthe form of program code that is transmitted over some transmissionmedium, such as over electrical wiring or cabling, through fiber optics,or via any other form of transmission, wherein, when the program code isreceived and loaded into and executed by a machine, such as an EPROM, agate array, a programmable logic device (PLD), a client computer, or thelike, the machine becomes a device for implementing telecommunicationsas described herein. When implemented on a general- purpose processor,the program code combines with the processor to provide a unique devicethat operates to invoke the functionality of a telecommunicationssystem.

While a telecommunications system has been described in connection withthe various examples of the various figures, it is to be understood thatother similar implementations may be used or modifications and additionsmay be made to the described examples of a telecommunications systemwithout deviating therefrom. For example, one skilled in the art willrecognize that a telecommunications system as described in the instantapplication may apply to any environment, whether wired or wireless, andmay be applied to any number of such devices connected via acommunications network and interacting across the network. Therefore, atelecommunications system as described herein should not be limited toany single example, but rather should be construed in breadth and scopein accordance with the appended claims.

In describing preferred methods, systems, or apparatuses of the subjectmatter of the present disclosure—property archivist enabled customerservice—as illustrated in the Figures, specific terminology is employedfor the sake of clarity. The claimed subject matter, however, is notintended to be limited to the specific terminology so selected. Inaddition, the use of the word “or” is generally used inclusively unlessotherwise provided herein.

This written description uses examples to enable any person skilled inthe art to practice the claimed subject matter, including making andusing any devices or systems and performing any incorporated methods.Other variations of the examples are contemplated herein.

Methods, systems, and apparatuses, among other things, as describedherein may provide for managing or operating a property archivistsystem. A method, system, computer readable storage medium, or apparatusmay provide for detecting a product; based on the detecting of theproduct, adding the product to a property archive, wherein the propertyarchive comprises a profile for plurality of products at a location;obtaining an indication of a negative threshold alert status with theproduct; based on the indication of the negative threshold alert status,sending a service request associated with the product; based on theservice request, determining a reason (e.g., source) for the negativethreshold alert status with the product and a possible resolution of thenegative threshold alert status with the product; and based on thedetermined resolution, purchasing a part of the product and shipping thepart of the product to a location of the product. A method, system,computer readable storage medium, or apparatus may provide for detectinga product at a location; based on the detecting of the product, adding aprofile of the product to a property archive; obtaining an indication ofa negative threshold alert status associated with the product; based onthe indication of the negative threshold alert status, sending a servicerequest associated with the product. The method, system, computerreadable storage medium, or apparatus may provide for, based on theservice request, determining a source of the negative threshold alertstatus with the product and a resolution of the negative threshold alertstatus with the product. The method, system, computer readable storagemedium, or apparatus may provide for, based on the determinedresolution, shipping a part of the product to the location of theproduct. The negative threshold alert status may be based on detectingan abnormality of the product by comparing a first photo of the productat a first period to a second photo of the product at a second period.The detecting of the product at the location may be based on objectrecognition. The method, system, computer readable storage medium, orapparatus may provide instructions to purchase a part for the product.The profile of the product may include product information, wherein theproduct information may include usage data of the product over a period,manufacture data, or warranty expiration date, among other things. Thedetecting of the product may be based on an electronic tag of theproduct that is communicatively connected with an apparatus. Thenegative threshold alert status may be based on detecting an abnormalityof the product based on object recognition. The property archive mayinclude a plurality of profiles for the products at the location. Themethod, system, computer readable storage medium, or apparatus mayprovide for determining that the property archive should delete theprofile of the product based on the location of the product. Theapparatus may be a mobile device. The added profile of the product maybe sent to a mobile device to update a property archive of the mobiledevice. All combinations in this paragraph (including the removal oraddition of steps) are contemplated in a manner that is consistent withthe other portions of the detailed description.

What is claimed:
 1. A device comprising: a processing system including aprocessor; and a memory that stores executable instructions that, whenexecuted by the processing system, facilitate performance of operations,the operations comprising: accessing a property archive for a pluralityof products used by a user at a location of the user, the propertyarchive storing respective profiles for respective products of theplurality of products, each respective profile storing usage informationabout usage of a respective product by the user over a time period andinformation about a current functional status of the respective productfor current usage by the user; detecting a product of the user at thelocation; receiving an indication of a negative threshold alert statusassociated with the product, wherein the indication of a negativethreshold alert status is based on the information about the currentfunctional status of the respective product for current usage by theuser; and automatically determining a source of the negative thresholdalert status with the product and a determined resolution of thenegative threshold alert status with the product.
 2. The device of claim1, wherein the operations further comprise: determining that a part ofthe product is faulty; identifying replacement of the part of theproduct as the determined resolution; and based on the determinedresolution, initiate a purchase of a replacement part.
 3. The device ofclaim 1, wherein the receiving an indication of a negative thresholdalert status comprises: accessing camera information of a camera at thelocation, wherein the camera information includes photos of the product;and detecting an abnormality of the product by comparing a first photoof the product at a first period to a second photo of the product at asecond period.
 4. The device of claim 1, wherein the detecting a productof the user at the location comprises: accessing camera information of acamera at the location, wherein the camera information includes at leastone photo of the location; and detecting the product at the location isbased on object recognition of the product in the at least one photo ofthe location.
 5. The device of claim 1, wherein the receiving anindication of a negative threshold alert status comprises: accessingsensor information of a sensor at the location; and identifying a motionof the product based on the sensor information; and detecting anabnormality of the product based on the motion of the product.
 6. Thedevice of claim 1, wherein the receiving an indication of a negativethreshold alert status comprises: accessing sensor information of asensor at the location; identifying a noise of the product based on thesensor information; and detecting an abnormality of the product based onthe noise of the product.
 7. The device of claim 1, wherein thereceiving an indication of a negative threshold alert status comprises:accessing sensor information of a sensor at the location, wherein thesensor information includes detected sounds at the location; andidentifying a spoken comment about the product based on the sensorinformation; and detecting an abnormality of the product based on thespoken comment about the product.
 8. The device of claim 1, wherein theoperations further comprise: auditing the property archive for aplurality of products used by a user at a location of the user toidentify products for addition to or deletion from the property archive;and deleting a profile of a selected product from the property archive,wherein the deleting is responsive to the auditing.
 9. The device ofclaim 8, wherein the operations further comprise: receiving anindication to initiate the auditing; communicating a ping message to theplurality of products at the location of the user; and presentingresults of the auditing on a display device of the user.
 10. Anon-transitory, machine-readable medium, comprising executableinstructions that, when executed by a processing system including aprocessor, facilitate performance of operations, the operationscomprising: accessing a property archive for a plurality of productsincluding the product used by a user at a location of the user, theproperty archive storing respective profiles for respective products ofthe plurality of products, each respective profile including usageinformation about usage of a respective product by the user over a timeperiod and information about a functional status of the respectiveproduct for usage by the user; detecting the product at the location;obtaining an indication of a negative threshold alert status associatedwith the product, wherein the indication of a negative threshold alertstatus is based on the information about the functional status of therespective product for usage by the user; automatically determining asource of the negative threshold alert status with the product; andidentifying a resolution of the negative threshold alert status with theproduct.
 11. The non-transitory, machine-readable medium of claim 10,wherein the operations further comprise: automatically adding a profileof the product to the property archive, wherein the automatically addingthe profile is based on the resolution, shipping a part for the productto the location of the product.
 12. The non-transitory, machine-readablemedium of claim 11, wherein the automatically adding the profile of theproduct to the property archive comprise: adding, to the propertyarchive, information about past or present usage of the product and acurrent alert status for the product.
 13. The non-transitory,machine-readable medium of claim 10, wherein the obtaining an indicationof the negative threshold alert status associated with the productcomprises: accessing photos of the product from a camera at thelocation; and identifying an abnormality of the product by comparing afirst photo of the product at a first period to a second photo of theproduct at a second period.
 14. The non-transitory, machine-readablemedium of claim 10, wherein the obtaining an indication of the negativethreshold alert status associated with the product comprises: accessingsensor information of a sensor at the location, the sensor configured todetect motion; identifying a motion of the product based on the sensorinformation; and identifying an abnormality of the product based on themotion of the product.
 15. The non-transitory, machine-readable mediumof claim 10, wherein the obtaining an indication of the negativethreshold alert status associated with the product comprises: accessingsensor information of a sensor at the location, the sensor configured todetect sound at the location of the user; identifying a noise of theproduct based on the sensor information; and identifying an abnormalityof the product based on the noise of the product.
 16. Thenon-transitory, machine-readable medium of claim 10, wherein theoperations further comprise: receiving an indication to initiate anauditing of the property archive; auditing the property archive toidentify products for addition to or deletion from the property archive,wherein the auditing is responsive to receiving the indication; anddeleting a profile of a selected product from the property archive,wherein the deleting is responsive to the auditing.
 17. A method,comprising: accessing, by a processing system including a processor, aproperty archive for a plurality of products used by a user at alocation of the user, the property archive storing respective profilesfor respective products of the plurality of products, each respectiveprofile storing usage information about usage of a respective product bythe user over a time period and information about a current functionalstatus of the respective product for current usage by the user;detecting, by the processing system, a product of the user at thelocation; obtaining, by the processing system, an indication of anegative threshold alert status associated with the product, wherein theindication of a negative threshold alert status is based on theinformation about the current functional status of the respectiveproduct for current usage by the user; automatically identifying, by theprocessing system, a source of the negative threshold alert status withthe product; automatically identifying, by the processing system, adetermined resolution of the negative threshold alert status with theproduct; identifying, by the processing system, a replacement part ofthe product for repair of the product; and based on the determinedresolution, initiating, by the processing system, a purchase of areplacement part.
 18. The method of claim 17, comprising: based on thedetecting of the product, automatically adding, by the processingsystem, a profile of the product to the property archive, includingadding, to the property archive, information about past or present usageof the product and a current alert status for the product.
 19. Themethod of claim 17, comprising: auditing, by the processing system, theproperty archive for a plurality of products used by a user at alocation of the user to identify products for addition to or deletionfrom the property archive; and deleting, by the processing system, aprofile of a selected product from the property archive, wherein thedeleting is responsive to the auditing.
 20. The method of claim 19,comprising: receiving, by the processing system, an indication toinitiate the auditing; communicating, by the processing system, amessage to the plurality of products at the location of the user; andpresenting, by the processing system, results of the auditing on adisplay device of the user.